Shipping policy

At Lush Refuge, we are committed to delivering your orders as quickly and securely as possible. Please review our shipping policy below to understand our processing and delivery timelines.

1. Order Processing Time

All orders are processed within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with a tracking number when your order has shipped.
Note: If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.

2. Estimated Shipping Times

Delivery times depend on your location and the shipping method. Since we source our products globally to bring you the best value, please expect the following standard delivery timeframes:

United States: [7 - 15] business days
Europe: [7 - 15] business days
Canada, Australia, New Zealand: [10 - 20] business days
Rest of the World: [15 - 25] business days

Disclaimer: These are estimated delivery times. Lush Refuge is not responsible for delays caused by the customs department in your country or unexpected carrier delays.

3. Order Tracking

Once your order ships, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking link will typically become active within 48-72 hours. You can use this number to track your package's journey directly on our website or the carrier's portal.

4. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We process orders quickly, so there is a limited window to cancel or change your order details. If you notice a mistake in your shipping address, please contact us immediately at sp.lushrefuge@gmail.com. We will do our best to make the change, but we cannot guarantee it once the order has entered processing.

5. Lost, Stolen, or Damaged Packages

Damaged in Transit: If you received your order damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. We will work with you to arrange a replacement or a refund.
Lost or Stolen: While we cannot be held responsible for packages marked as "Delivered" by the carrier that are lost or stolen from your property, please contact us at sp.lushrefuge@gmail.com. We will assist you in opening an investigation with the shipping carrier.